The Rights & Wrongs of Collision Repair Refinishing
I am free to choose the Collision Repair Shop of my choice...
RIGHT
WRONG
As the owner of a vehicle damaged in an accident, you are free to choose the shop where you wish to have your vehicle repaired. If, for example, your car has been towed to a particular facility, you are under no obligation to choose that shop for repair or refinish work. Your insurance company will inspect your vehicle at the facility of your choice.
I am required to obtain 3 estimates...
RIGHT
WRONG
It is a common fallacy that 3 separate estimates are mandatory. It’s not necessary to waste your time, or that of several shops getting multiple estimates. Simply select a repair facility that offers the R-M Refinish Warranty*, and then notify your insurance agent, broker, or company. Your insurance adjuster may have to inspect the damage. This inspection can occur at an insurance drive-in claim center, or even at the shop you’ve chosen to do the work. Be sure to ask for a written damage report.
I must notify my insurance company before authorizing repair work
RIGHT
WRONG
Do not give the “go ahead” to any repair work without first notifying your insurance company or agent. Be sure to report the damage and explain where the vehicle can be inspected.
I can expect my vehicle to be restored to its pre-accident condition.
RIGHT
WRONG
Absolutely. Responsible auto insurance companies support your right to insist that your car, van, or light truck is completely restored to its condition before the accident. At Miltowne Collision, you can confident our work will meet your expectations.
Only R-M member shops can offer the R-M Refinish Warranty...
RIGHT
WRONG
The R-M Refinish Warranty is offered only by those shops which meet the criteria necessary for certification. This includes the use of proper refinish materials, approved procedures and equipment, factory trained painters and more. It’s your assurance of quality results, backed with a written warranty of satisfaction.
